This policy explains how subscriptions, renewals, cancellations and refunds work for the Zoidii Service. It forms part of our Terms of Service.
1. Free trial
New customers may start a free trial with no payment details required for the trial period. At the end of the trial, you choose whether to subscribe; you are not charged automatically unless you have entered billing details and selected a paid plan.
2. Billing & renewals
Paid subscriptions are billed in advance — monthly or annually — and renew automatically at the end of each term using your selected payment method.
3. Cancellation
You can cancel at any time from your account settings. Cancellation stops the next renewal; you retain access until the end of the current paid term. We do not pro-rate or refund the remainder of a term unless required by law.
4. Refunds
Fees are generally non-refundable. Where consumer-protection law grants a withdrawal or refund right (for example, certain EU consumers within 14 days), we honor it. If you believe you were billed in error, contact us within 30 days and we will investigate.
5. Price changes
We may change pricing with reasonable prior notice. Changes take effect at your next renewal; continued use after that constitutes acceptance.
6. How to request
For billing questions, cancellations or refund requests, email billing@zoidii.info.