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Support

Help Center

Find answers fast, learn the platform, or reach our team. Most questions are covered below.

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Getting started

Set up your account, add assets and create your first work order.

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Work orders

Create, assign, track and close work orders on any device.

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Preventive maintenance

Schedule recurring tasks by time, usage or condition.

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Inventory

Manage spare parts, reorder points and stock alerts.

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Reports & ROI

Build board-ready reports that prove maintenance value.

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Account & billing

Manage users, roles, subscriptions and invoices.

Frequently asked questions

How long does it take to get started?

Most teams are up and running within days. Zoidii is fully cloud-based โ€” there are no servers to install. Import your assets, invite your team, and you're ready.

Does Zoidii work on mobile and offline?

Yes. Technicians can create and close work orders from any phone or tablet, including offline on the floor โ€” changes sync automatically once back online.

Can I import my existing data?

You can import assets, parts and work-order history via spreadsheet templates. For large or complex migrations, our team can help โ€” contact us.

What languages does Zoidii support?

The platform and website are available in English, French and Greek, with more on the way.

How is my data protected?

Data is encrypted in transit and at rest, with role-based access controls and regular security testing. See our Security page.

Can I cancel anytime?

Yes. You can cancel from your account settings at any time. See our Refund & Cancellation Policy for details.